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  • Common Questions
Ticket Booth Exhibition / Pitch Contest Call for Partners Venue

Ticket

Q
Issue a receipt for the tickets purchased
A
Your receipt will be attached to the email sent by the secretariat when you purchase your ticket.
Q
Change the name on the receipt
A
On the Payment Method screen during ticket purchase, there is a field where you can enter the name for the receipt. Please note that the name cannot be changed after the purchase is completed. Change the name on the receipt
Q
Want to have the receipt reissued
A
Please note that Receipts cannot be reissued.
Q
Issue a refund for the ticket(s) as I can no longer attend the event
A
Please note that no refunds will be given.
Q
Confirm the QR code to be used on the day
A
QR code required for entry will be provided on your My Page approximately one month before the event. We appreciate if you could check it as appropriate.
Q
What are the benefits available for each ticket type?
A
Please refer to the following ticket information page:
https://sushitech-startup.metro.tokyo.lg.jp/en/info-ticket/
*Online streaming tickets will not be available for sale
Q
Want to change the ticket type
A
Please note that we are unable to accommodate requests to change ticket types.
Q
Want to use the discount code.
A
During your purchase, enter the discount code in the designated field on the Ticket Information page. Make sure the discounted amount is applied before completing your purchase.
*Please note that the discount code can only be used a limited number of times. Purchase Details
Q
Want to purchase a group ticket
A
We do not offer special tickets for groups. Please select the required number of tickets at the time of purchase.
*Tickets cannot be refunded once purchased, and resale is prohibited.
*If you wish to transfer tickets to others, please note that the recipients must also be registered as members.
Q
I would like to update the registration information, such as the email address, password, and other personal details, that were provided during the ticket purchase.
A
You can make changes from My Page
(https://mypage.sushitech-startup.metro.tokyo.lg.jp/users/mypage?language=eng).

How to update your information:
1) Log in to My Page with your registered email address and password
2) Select “Member Information”
3) Click “Edit"
4) Update the necessary fields and select “Save”
5) When the pop-up message “Profile updated” appears, click “OK”
6) Your changes are complete.
Q
Transfer the ticket to someone else.
A
The purchaser may transfer his or her ticket to another person via My Page.
*Tickets cannot be refunded once purchased, and resale is prohibited.
*The recipients must also be registered as members.

How to Transfer a Ticket:
1) Log in to My Page using your registered email address and password
2) Select “My Tickets”
3) Choose the ticket you wish to transfer
4) Click “Transfer this ticket”
5) A ticket transfer URL will be generated - copy this URL and send it to the recipient

Steps for the Recipient
1) Open the ticket transfer URL
2) Click “Receive Ticket”
3) Go to “My Tickets” in My Page to confirm receipt of ticket

Booth Exhibition / Pitch Contest

Q
Want to know details about booth exhibition
A
For information about exhibiting at a booth, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/booth-exhibition/
Q
Want to know details about Pitch Contest
A
For information about Pitch Contest, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/recruiting-pitch/

Call for Partners

Q
Want to participating as a corporate partner or ambassador.
A
For information about partner recruitment (Corporate Partner/Ambassador/City Partner) please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/partners/

Venue

Q
I would like to know the details of the internet environment at the venue.
A
We plan to provide Wi-Fi for visitors in certain areas of the venue; however, please understand that we cannot guarantee the communication speed or other factors. If necessary, please bring your own pocket Wi-Fi or similar device. *Please note that the use of wired LAN cables is not permitted.