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Ticket Booth Exhibition / Pitch Contest Call for Partners Venue

Ticket

Q
Issue a receipt for the tickets purchased
A
Please use the email that is sent to you when you purchased your ticket as a receipt.
Q
Change the name on the receipt
A
Please note that there is a field to enter the name for the receipt on the "Ticket Selection Page" when purchasing the ticket. If no name is entered, the receipt will be issued under the name of the organization listed in your registration information. Change the name on the receipt
Q
Want to have the receipt reissued
A
Please note that Receipts cannot be reissued.
Q
Issue a refund for the ticket(s) as I can no longer attend the event
A
Please note that no refunds will be given.
Q
Confirm the QR code to be used on the day
A
QR code required for entry will be provided on your My Page approximately one month before the event. We appreciate if you could check it as appropriate.
Q
What are the benefits available for each ticket type?
A
Please refer to the following ticket information page:
https://sushitech-startup.metro.tokyo.lg.jp/en/info-ticket/
*Online streaming tickets will not be available for sale
Q
Want to change the ticket type
A
Please note that we are unable to accommodate requests to change ticket types.
Q
Want to know how to use the promotion code
A
Please enter the promotion code in the designated field on the "Ticket Selection" page during ticket purchase and confirm that the discount has been applied.
*Please note that the promotion code has a limited number of uses. Purchase Details
Q
Want to purchase a group ticket
A
Due to the issuance of individual entry passes, please purchase tickets individually. *If you wish to purchase 10 or more tickets at once, please contact us via the following link: (https://sushitech-startup.metro.tokyo.lg.jp/en/inquiry/)

■Regarding group purchases (bulk purchase of 10 or more tickets)--------
Group purchases must be made via "credit card payment (one-time payment)".
*Invoice payments are not available.

【Procedure for purchasing group tickets via credit card payment】
①Please contact us via "Inquiry" ( https://sushitech-startup.metro.tokyo.lg.jp/en/inquiry/) if you wish to purchase group tickets. *Please specify the type and number of tickets you require.
②We will provide you a special credit card payment URL for group ticket purchases.
③After confirming your payment, the secretariat will contact you with an individual code for each participant (one code per ticket purchased).
Please distribute individual codes to participants who will be attending the event on the day of the event.
④ Each participant should individually register for the event on the Sushi Tech 2025 WEB ticket purchase page and obtain their QR code for entry. *Due to the issuance of individual passes on the day, individual registration is required.
We will provide instructions on how to use the individual codes after step ③ at the time of purchase.
Q
I would like to update the registration information, such as the email address, password, and other personal details, that were provided during the ticket purchase.
A
You can make changes via "MY PAGE" (https://sushitech-startup.metro.tokyo.lg.jp/login/?lang=jp).

【How to Change】

① Log in to "MY PAGE" with your registered email address and password.
② Select "Confirm/Change Registration Details."
③ Modify the desired fields and then select "Confirm Input Details."
④ Review the input/changed details on the confirmation screen and select "Register with These Contents."
⑤ Change completed.

*Please note that if you are in the preliminary registration (ticket not yet purchased), you will not be able to change your registration information. Please make changes after purchasing your ticket.

*If you have forgotten your registered password, please reset your password and then log in to "MY PAGE." (Password reset: https://sushitech-startup.metro.tokyo.lg.jp/reset_password/)

*If you are unsure of the registered email address, the secretariat will handle the change. Please contact us via the inquiry form.
Q
Transfer the ticket to someone else.
A
If the purchaser wishes to transfer the ticket, please update the registration information to the transferee's details via "My Page".
*Refunds for purchased tickets are not available. Reselling is prohibited.

「MY PAGE」（https://sushitech-startup.metro.tokyo.lg.jp/login/?lang=en）
[How to change]
① Log in to "MY PAGE" with your registered e-mail address and password
② Select "Confirm/change registered information"
③ After changing the item you want to correct, select "Check input."
④ After checking the entered and changed contents on the entry confirmation screen, select "Register with this contents."
⑤ Change complete
*If you have forgotten the registration password, reset the password and log in to "MY PAGE". (Reset password: https://sushitech-startup.metro.tokyo.lg.jp/reset_password/) and log in to "MY PAGE."

Booth Exhibition / Pitch Contest

Q
Want to know details about booth exhibition
A
For information about exhibiting at a booth, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/booth-exhibition/
Q
Want to know details about Pitch Contest
A
For information about Pitch Contest, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/pitch-contest/

Call for Partners

Q
Like to consider participating as a sponsor/ambassador etc.
A
For information about partner recruitment (Corporate Partner/Ambassador/City Partner) please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/partners/

Venue

Q
I would like to know the details of the internet environment at the venue.
A
We plan to provide Wi-Fi for visitors in certain areas of the venue; however, please understand that we cannot guarantee the communication speed or other factors. If necessary, please bring your own pocket Wi-Fi or similar device. *Please note that the use of wired LAN cables is not permitted.