Common Questions

Ticket

Q

Issue a receipt for the tickets purchased

A

Please use the email that is sent to you when you purchased your ticket as a receipt.

Q

Change the name on the receipt

A

Please note that there is a field to enter the name for the receipt on the "Ticket Selection Page" when purchasing the ticket. If no name is entered, the receipt will be issued under the name of the organization listed in your registration information.

Q

Want to have the receipt reissued

A

Please note that Receipts cannot be reissued.

Q

Issue a refund for the ticket(s) as I can no longer attend the event

A

Please note that no refunds will be given.

Q

Transfer the ticket to a friend as I can no longer attend

A

Transfers are possible, but the names of both parties must be provided. Please contact us separately via the following link:
(https://sushitech-startup.metro.tokyo.lg.jp/en/inquiry/)

Q

Confirm the QR code to be used on the day

A

QR code required for entry will be provided on your My Page approximately one month before the event. We appreciate if you could check it as appropriate.

Q

What are the benefits available for each ticket type?

A

Please refer to the following ticket information page:
https://sushitech-startup.metro.tokyo.lg.jp/en/info-ticket/
*Online streaming tickets will not be available for sale

Q

Want to change the ticket type

A

Please note that we are unable to accommodate requests to change ticket types.

Q

Want to know how to use the promotion code

A

Please enter the promotion code in the designated field on the "Ticket Selection" page during ticket purchase and confirm that the discount has been applied.
*Please note that the promotion code has a limited number of uses.

Q

Want to purchase a group ticket

A

Due to the issuance of individual entry passes, please purchase tickets individually.
*If you wish to purchase 10 or more tickets at once, please contact us via the following link:
(https://sushitech-startup.metro.tokyo.lg.jp/en/inquiry/)

Booth Exhibition / Pitch Contest

Q

Want to know details about booth exhibition

A

For information about exhibiting at a booth, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/booth-exhibition/

Q

Want to know details about Pitch Contest

A

For information about Pitch Contest, please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/pitch-contest/

Call for Partners

Q

Like to consider participating as a sponsor/ambassador etc.

A

For information about partner recruitment (Corporate Partner/Ambassador/City Partner) please see the page below:
https://sushitech-startup.metro.tokyo.lg.jp/en/partners/